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Shipping & Returns

Shipping Locations

Products can be shipped Australia wide. If your order contains live fish and/or live plants currently we only ship to the following states:

  • ACT & New South Wales
  • Queensland
  • South Australia
  • Victoria

We are also unable to ship live fish and live plants to some remote locations within these states. If you are unsure, please contact us.

 

Shipping Costs

Melbourne Metro: You pay a flat rate of only $11.95 for shipping. All orders over $149.00 include free shipping. See the Melbourne Metro suburbs below.

National: You pay a flat rate of only $17.95 for shipping. All orders over $149.00 include free shipping.

 

Shipping Times

Melbourne Metro: Most Melbourne suburbs are eligible for same day delivery. See the Melbourne Metro suburbs below. You’ll receive an email notification when your order has been picked up from the store. Your order must be placed before 1:00pm on a weekday to be dispatched that same day.

National: If you you are not located within any of the Melbourne Metro suburbs, then your order will usually be dispatched within 2-3 business days. You will receive a tracking number by email when your order has been dispatched. Orders containing live fish and/or live plants are not dispatched on Thursdays or Fridays.

 

Returns and Refunds

Please note that because of the complexities and procedures involved in packing and shipping live fish, as well as our utmost concern for the well-being of our aquatic livestock, we cannot accept any returns of aquatic livestock.

For non-livestock items, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty or are different to the product purchased on the website. We ask that you notify us by e-mail with details of your invoice number within 7 days of delivery. No item shall be returned without prior agreement between the purchaser and Coburg Aquarium. In the case of faulty goods we will ask you to return the item and all parts in their original packaging for a replacement.

In the case of an out of stock item, please allow up to five business days for the refund to be processed.

 

Our Livestock Guarantee

We offer a 100% live delivery guarantee on all fish and plants. If you receive any fish or plants dead on arrival, please take a photograph with the DOA still in the shipping bag*.

Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to online@coburgaquarium.com.au so that we can process your claim and arrange a refund for you.

*Claims MUST be accompanied with accurate photos of the dead fish in the original bag(s), and if necessary for better clarity, a photograph of all dead fish laid out of the bags. Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.

Our live fish guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The fish are not held at the delivery address and/or are on-sold or transferred to another person.

 

State and Territory Regulations

State and territory regulations regarding noxious or prohibited species can vary depending on which Australian State or Territory you live in. Ultimately it is your final responsibility as the customer to ensure you are complying with your local state fisheries regulations.

 

Cancellation of Orders

An order may be cancelled if Coburg Aquarium is notified at online@coburgaquarium.com.au before the order has been packed.

Any refunds will be credited to the account on which the order was purchased. 

 

Additional Shipping Information

  • In some circumstances, orders containing live fish and live plants are delayed or cancelled due to unfavourable weather conditions. You will be notified if this happens with your order.
  • Stock availability is subject to change for orders containing live fish and live plants. If we cannot fill an order we will notify you via email or phone within two business days.
  • At this time, Coburg Aquarium does not accept international orders.
  • Any orders placed outside the above terms are subject to the customers discretion.
  • Any special requests of size, colour or sex are fulfilled if possible, but cannot be guaranteed as this depends on stock availability.
  • The stipulated size for Live Fish and Live Plants is an approximate size guide only.

 

Melbourne Metro Suburbs

Abbotsford 3067 Elsternwick 3185 Noble Park 3174
Aberfeldie 3040 Eltham 3095 Noble Park North 3174
Airport Melbourne 3045 Eltham North 3095 North Melbourne 3051
Airport West 3042 Elwood 3184 Northcote 3070
Albanvale 3021 Epping 3076 Notting Hill 3168
Albert Park 3206 Essendon 3040 Nunawading 3131
Albion 3020 Essendon Airport 3041 Oak Park 3046
Alphington 3078 Essendon Fields 3041 Oaklands Junction 3063
Altona 3018 Essendon North 3041 Oakleigh 3166
Altona Meadows 3028 Essendon West 3040 Oakleigh East 3166
Altona North 3025 Fairfield 3078 Oakleigh South 3167
Ardeer 3022 Fawkner 3060 Olympic Park 3000
Armadale 3143 Fishermans Bend 3207 Ormond 3204
Ascot Vale 3032 Fitzroy 3065 Park Orchards 3114
Ashburton 3147 Fitzroy North 3068 Parkville 3052
Ashwood 3147 Flemington 3031 Pascoe Vale 3044
Attwood 3049 Footscray 3011 Pascoe Vale South 3044
Avondale Heights 3034 Footscray West 3012 Plenty 3090
Balaclava 3183 Forest Hill 3131 Point Cook 3030
Balwyn 3103 Gardenvale 3185 Port Melbourne 3207
Balwyn North 3104 Gladstone Park 3043 Prahran 3181
Bayswater 3153 Glen Iris 3146 Preston 3072
Bayswater North 3153 Glen Waverley 3150 Princes Hill 3054
Bellfield 3081 Glenhuntly 3163 Ravenhall 3023
Bentleigh 3204 Glenroy 3046 Research 3095
Bentleigh East 3165 Gowanbrae 3043 Reservoir 3073
Black Rock 3193 Greensborough 3088 Richmond 3121
Blackburn 3130 Greenvale 3059 Ringwood 3134
Blackburn North 3130 Hadfield 3046 Ringwood East 3135
Blackburn South 3130 Hampton 3188 Ringwood North 3134
Boronia 3155 Hampton East 3188 Ripponlea 3185
Box Hill 3128 Hartwell 3124 Rosanna 3084
Box Hill North 3129 Hawksburn 3141 Rowville 3178
Box Hill South 3128 Hawthorn 3122 Roxburgh Park 3064
Braybrook 3019 Hawthorn East 3123 Royal Melb Hosp 3052
Briar Hill 3088 Heatherton 3202 Sandringham 3191
Brighton 3186 Heathmont 3135 Scoresby 3179
Brighton East 3187 Heidelberg 3084 Seabrook 3028
Broadmeadows 3047 Heidelberg Heights 3081 Seaholme 3018
Brooklyn 3012 Heidelberg West 3081 Seddon 3011
Brunswick 3056 Highett 3190 Somerton 3062
Brunswick East 3057 Hillside 3037 South Melbourne 3205
Brunswick West 3055 Hoppers Crossing 3029 South Wharf 3006
Bulla 3428 Hughesdale 3166 South Yarra 3141
Bulleen 3105 Huntingdale 3166 Southbank 3006
Bundoora 3083 Ivanhoe 3079 Spotswood 3015
Burnley 3121 Ivanhoe East 3079 Springvale 3171
Burnside 3023 Jacana 3047 Springvale South 3172
Burnside Heights 3023 Jolimont 3002 St Albans 3021
Burwood 3125 Kealba 3021 St Helena 3088
Burwood East 3151 Keilor 3036 St Kilda 3182
Cairnlea 3023 Keilor Downs 3038 St Kilda East 3183
Camberwell 3124 Keilor East 3033 St Kilda Road 3000
Campbellfield 3061 Keilor Lodge 3038 St Kilda West 3182
Canterbury 3126 Keilor North 3036 Strathmore 3041
Carlton 3053 Keilor Park 3042 Strathmore Heigh 3041
Carlton North 3054 Kensington 3031 Sunbury 3429
Carnegie 3163 Keon Park 3073 Sunshine 3020
Caroline Springs 3023 Kew 3101 Sunshine North 3020
Caulfield 3162 Kew East 3102 Sunshine West 3020
Caulfield East 3145 Keysborough 3173 Surrey Hills 3127
Caulfield North 3161 Kings Park 3021 Sydenham 3037
Caulfield South 3162 Kingsbury 3083 Taylors Hill 3037
Chadstone 3148 Kingsville 3012 Taylors Lakes 3038
Cheltenham 3192 Kingsville South 3015 Templestowe 3106
City 3000 Knoxfield 3180 Thomastown 3074
Clarinda 3169 Kooyong 3144 Thornbury 3071
Clayton 3168 Lalor 3075 Toorak 3142
Clayton North 3166 Laverton 3028 Tooronga 3144
Clayton South 3169 Laverton North 3026 Tottenham 3012
Clifton Hill 3068 Lower Plenty 3093 Travancore 3032
Coburg 3058 Lower Templestowe 3107 Truganina 3029
Coburg East 3058 Macleod 3085 Tullamarine 3043
Coburg North 3058 Maidstone 3012 Vermont 3133
Collingwood 3066 Malvern 3144 Vermont South 3133
Coolaroo 3048 Malvern East 3145 Viewbank 3084
Craigieburn 3064 Maribyrnong 3032 Wantirna 3152
Cremorne 3121 McKinnon 3204 Wantirna South 3152
Croydon 3136 Meadow Heights 3048 Warrandyte 3113
Dallas 3047 Melbourne 3000 Warranwood 3134
Dandenong 3175 Mentone 3194 Watsonia 3087
Dandenong North 3175 Mickleham 3064 Watsonia North 3087
Dandenong South 3175 Middle Park 3206 Wattle Glen 3096
Deanside 3336 Mill Park 3082 Werribee 3030
Deepdene 3103 Mitcham 3132 West Melbourne 3003
Deer Park 3023 Mont Albert 3127 Westall 3169
Delahey 3037 Mont Albert North 3129 Westmeadows 3049
Derrimut 3026 Mont Park 3085 Wheelers Hill 3150
Diamond Creek 3089 Montmorency 3094 Williams Landing 3027
Dingley 3172 Moonee Ponds 3039 Williamstown 3016
Docklands 3008 Moorabbin 3189 Williamstown North 3016
Doncaster 3108 Morang South 3752 Windsor 3181
Doncaster East 3109 Moreland 3058 Wollert 3750
Donnybrook 3064 Mt Waverley 3149 Yallambie 3085
Donvale 3111 Mulgrave 3170 Yarra Bend 3078
Doveton 3177 Murrumbeena 3163 Yarraville 3013
Eaglemont 3084 Newport 3015
East Melbourne 3002 Niddrie 3042