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Shipping & Returns

Shipping Locations

Products can be shipped Australia wide. If your order contains live fish and/or live plants currently we only ship to the following states:

  • ACT & New South Wales
  • Queensland
  • South Australia
  • Victoria

We are also unable to ship live fish and live plants to some remote locations within these states. If you are unsure, please contact us.

 

Shipping Cost

You pay a flat rate of only $17.95 for shipping. All orders over $150.00 include free shipping.

 

Shipping Times

Local Orders: Local orders arrive on the same day. See the table below to find out if you eligible for same day shipping. You will receive an email notification when your order has been picked up from the store.

All Other Orders: If you you are not located within any of the Melbourne suburbs listed on the table below, then your order will arrive the next day. You will receive a tracking number by email when your order has been dispatched.

Orders are dispatched every Monday, Tuesday, Wednesday and Thursday.

Your order must be placed before 9:00am to be dispatched that same day.

 

Returns and Refunds

Please note that because of the complexities and procedures involved in packing and shipping live fish, as well as our utmost concern for the well-being of our aquatic livestock, we cannot accept any returns of aquatic livestock. For livestock items claimed (DOAs or wrong item sent), we offer a store credit.

For non-livestock items, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty or are different to the product purchased on the website. We ask that you notify us by e-mail with details of your invoice number within 7 days of delivery. No item shall be returned without prior agreement between the purchaser and Coburg Aquarium. In the case of faulty goods we will ask you to return the item and all parts in their original packaging for a replacement.

In the case of an out of stock item, please allow up to five business days for the refund to be processed.

 

Our Livestock Guarantee

We offer a 100% live delivery guarantee on all fish and plants. If you receive any fish or plants dead on arrival, please take a photograph with the DOA still in the shipping bag*.

Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to online@coburgaquarium.com.au so that we can process your claim and arrange an online credit for you to use towards your next order.

*Claims MUST be accompanied with accurate photos of the dead fish in the original bag(s), and if necessary for better clarity, a photograph of all dead fish laid out of the bags. Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.

Our live fish guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The fish are not held at the delivery address and/or are on-sold or transferred to another person.

 

State and Territory Regulations

State and territory regulations regarding noxious or prohibited species can vary depending on which Australian State or Territory you live in. Ultimately it is your final responsibility as the customer to ensure you are complying with your local state fisheries regulations.

 

Cancellation of Orders

An order may be cancelled if Coburg Aquarium is notified at online@coburgaquarium.com.au before the order has been packed.

Any refunds will be credited to the account on which the order was purchased. 

 

Additional Shipping Information

  • In some circumstances, orders containing live fish and live plants are delayed due to unfavourable weather conditions. You will be notified if this happens with your order.
  • Stock availability is subject to change for orders containing live fish and live plants. If we cannot fill an order we will notify you via email or phone within two business days.
  • At this time, Coburg Aquarium does not accept international orders.

 

Local Order Suburbs

The following suburbs are eligible for same day shipping:

Abbotsford
Airport West
Albert Park
Alphington
Altona
Altona North
Armadale
Ascot Vale
Ashwood
Auburn
Bayswater
Bayswater North
Bentleigh
Bentleigh East
Black Rock
Blackburn
Boronia
Box Hill
Braeside
Brighton
Broadmeadows
Brooklyn
Brunswick
Brunswick East
Bulleen
Bundoora
Burnley
Burwood
Camberwell
Campbellfield
Canterbury
Carlton
Carnegie
Caulfield
Chadstone
Chelsea
Cheltenham
Chirnside Park
City
Clayton
Clayton South
Clifton Hill
Coburg
Coburg North
Collingwood 
Coolaroo
Craigieburn
Croydon
Dandenong
Dandenong South
Deer Park
Derrimut
Diamond Creek
Dingley
Docklands
Doncaster
Doveton
East Melbourne
Elsternwick
Eltham
Elwood
Endeavour Hills
Epping
Essendon
Fairfield
Fawkner
Ferntree Gully
Fitzroy
Flemington
Footscray
Footscray West
Gladstone Park
Glen Iris
Glen Waverley
Glenroy
Greensborough
Hallam
Hampton
Hampton Park
Hawthorn
Heidelberg
Heidelberg West
Highett
Hoppers Crossing
Huntingdale
Ivanhoe
Keilor
Keilor East
Kensington
Keon Park
Kew
Keysborough
Kilsyth
Knoxfield
Laverton
Laverton North
Maidstone
Malvern
Maribyrnong
Melton
Mentone
Middle Park
Mill Park
Mitcham
Montrose
Moonee Ponds
Moorabbin
Mordialloc
Moreland
Mt Waverley
Mulgrave
Murrumbeena
Narre Warren
Newport
Niddrie
Noble Park
North Melbourne
Northcote
Notting Hill
Nunawading
Oakleigh
Oakleigh South
Parkdale
Parkville
Pascoe Vale
Point Cook
Port Melbourne
Prahran
Preston
Reservoir
Richmond
Ringwood
Rowville
Sandringham
Scoresby
Somerton
South Melbourne 
South Yarra
Southbank
Spotswood
Springvale
St Albans
St Kilda
Sunbury
Sunshine
Surrey Hills
Templestowe
Thomastown
Thornbury
Toorak
Tooronga
Tottenham
Truganina
Tullamarine
Vermont
Wantirna
Warrandyte
Werribee
Melbourne
Williamstown
Windsor
Yarraville